I. ONLINE STORE
You have made a purchase through this online store (“Store”), which belongs to The Venus Project (hereinafter referred to as “We”, “Us”, “Our” or “Ours” or “The Venus Project” or “Venus Project”) and resides on our website. The Venus Project operates within Resource Based Economy, Inc., a 501(c)(3) not-for-profit charitable organization.
(i) You have 30 calendar days from the invoice date to make a claim if the ordered product is found to be defective. To be eligible for a return, your product must have defects in material and workmanship, must be in the original packaging and needs to have the invoice. We reserve the option at our sole discretion to accept or reject non-defective returns. Shipping costs and customs fees are non-refundable.
(ii) You must send your claim to [email protected]. Once we receive your claim you will receive authorization for repair or replacement (ARR).
(iii) You must return the product within 15 calendar days after the ARR is issued. If the product is not returned within the authorized time period, the ARR is automatically canceled.
(iv) Returns will not be accepted without prior authorization and must be accompanied by a copy of the invoice. Products must be packed securely, must include original packaging and be returned to us undamaged. You are solely responsible for paying all return freight costs. Shipping costs, customs/duties, and all layaway fees incurred from the return are non-refundable or transferable.
(v) Products are subject to testing before repair or replacement procedure take place. We reserve the right to return to you any non-defective product or any product that does not match the invoice.
III. REPAIR OR REPLACEMENT
(i) Once we receive your product, we will inspect it and notify you that we have received your return.
(ii) We will immediately notify you on the status of your repair/replacement after inspecting the product.
(iii) If your return is approved, we, at our sole discretion, will either repair or replace the product within a certain amount of days, depending on the defect and the location to which the repair/replacement must be shipped.
IV. LIMITED WARRANTY
(i) This Limited Warranty applies to physical goods, and only for physical goods, purchased from us.
(ii) This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, we will, at our sole discretion, repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
(iii) We will, at our sole discretion, either repair the product at no charge, using new or refurbished replacement parts, or will replace the product with a new one.
(iv) The Warranty Period for products purchased from us is 30 days from the date of invoice. A replacement product or part assumes the remaining warranty of the original product or 15 days from the date of replacement or repair, whichever is longer. Some States and national legislations do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
(v) This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. Product damaged by abuse, misuse, ordinary wear, failure to follow directions, improper maintenance, self-repair, tampering, natural disasters, moisture, liquids, proximity or exposure to heat and accident or misapplication are not covered. Warranty does not cover theft of a product or loss of a product.
(vi) Coverage terminates if you sell or otherwise transfer the ownership of the product. Our liability under this warranty is limited to the repair or replacement of the defective product and in no event shall we be liable for consequential or indirect damages. Nor shall we be liable for damages to equipment or for personal injury caused by abuse, misuse, accidental damage, alteration, self-repair, tampering. Some States and national legislations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
(vii) No employee, volunteer, agent, or dealer of ours is authorized to make any modification, extension, or addition to this limited warranty.
We do not offer refunds. We offer, at our sole discretion, repair or replacement of a defective product. If repair is not possible we will replace the defective product.
(viii) This warranty gives you specific legal rights, and you may also have other rights which vary from State to State or applicable national legislation.
(ix) To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You can send your request for a warranty claim to [email protected] explaining the defect so you may obtain an ARR (Authorization for return or Replacement). You must return the product during the Warranty Period, along with an explanation of the defect, to the following address: 21 Valley Lane, Venus 33960, Florida, United States. If you return the defective product to us, you must include the original packaging and original sales invoice.
(i) You may be subject to no less than the sum for the shipping and/or custom charges, and any losses incurred by us if a package is refused without prior authorization.
(i) You are responsible for payment for any:
– shipping charges,
– return shipping charges,
– import charges including but not limited to applicable customs duties/customs clearance charges, taxes, brokerage, and other fees.
(ii) All shipping dates are approximate and are based upon current availability of materials and prompt receipt of all necessary information. We will not be liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by,
(a) strikes, fires, disasters, riots, Acts of God; or
(b) your acts; or
(c) Governmental action; or
(d) any other cause or condition beyond our reasonable control in the event of any such delay or non-performance.
VII. LIMITATION ON LIABILITY
(i) Except as provided in our terms and conditions of sale for such products, we assume no liability whatsoever, and disclaim any express or implied warranty, relating to use of our products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright, or other intellectual property right. Some States and national legislations do not allow the exclusion or limitation express or implied warranty, so the above limitation or exclusion may not apply to you.
(i) Payment for products purchased hereunder shall be in USD.
(ii) Method of payment will only be made by credit card or PayPal.
IX. GOVERNING LAW
(i) The formation, interpretation and performance of these Sales Terms and Conditions shall be governed by the laws of the State of Florida, USA.
(i) In the event that any of the provisions of these Sales Terms and Conditions shall be held by a court or other tribunal of competent jurisdiction to be illegal, invalid or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Sales terms and conditions shall otherwise remain in full force and effect. In addition, the parties hereby agree to cooperate to replace the invalid or unenforceable provision(s) with valid and enforceable provision(s) which will achieve the same result (to the maximum legal extent) as the provision(s) determined to be invalid or unenforceable.
(i) In the event of any litigation to enforce or interpret any terms of these Sales Terms and Conditions, the parties agree that such action will be brought in the respective court of the State of Florida, USA, and the parties hereby subject to the exclusive jurisdiction of said court.
XII. COMPLETE ORDER
(i) The Invoice, which includes any supplemental documents attached hereto, sets forth the entire Agreement, and supersedes all other oral or written provisions. The present Sales Terms and Conditions constitute an integral part of the invoice.
XIII. CONTACT US
(i) For any specific questions regarding these Sales Terms and Conditions including our return policy, please contact our sales department at [email protected].